Frequently asked question

What are cold-process soaps?

All soap is the result of a chemical reaction called saponification that occurs between lye and a fat or oil (such as Olive Oil or Coconut Oil). Cold-processed soap, in particular, allows the lye to be neutralized without any outside sources of heat, called “curing”. This is quite a time-consuming process that allows for more gradual saponification. It can take 4-6 weeks for soap to become soap.

What are the benefits of the ingredients in your products?

Many of the ingredients we use in our products can be found under the product description and under the Ingredient Menu.

How do I preserve my products?

In order to preserve your body souffle’s, body polishes, and bath salts/soak, keep water out of the product. This will give your product a shelf life of at least six months, but I’m sure you’ll use them up by then. 

What happens if I receive my body souffle and it’s melted?  

Our body souffle’s will firm at cold temperature and melt at hot temperatures. Due to inclement weather, you may receive a melted souffle. Not to worry. It will re-solidify at room temperature, without losing any of it’s wonderful qualities. 

What happens if my bath salts or soak clumps up?

If your product clumps up over time, simply use a spoon to separate the product. This does not mean the product has gone bad and it won’t lose any of it’s wonderful qualities.  

What is the shelf life of your products?

Using your product within six months of purchase is recommended. 

Why doesn’t my product look like the picture on the website?

Due to the nature of handcrafted products, there might be slight variations in color and design from batch to batch.

Why is my order taking so long to arrive?

We appreciate your support of our small business, especially during these unprecedented times. We are working assiduously to get your order to you as soon as possible while also disinfecting everything so we all remain healthy. Our current turnaround time is 4-7 business days. Although the postal service is working as hard as we are, actual shipping times may be longer. Once we have shipped your package, we cannot control how quickly it gets to you.

Does Bare Melanin Naturals receive returns?

Due to the nature of  handmade products, we do not accept returns or exchanges unless the item you purchased is defective. Visit the Shipping and Return page for more information.